Terms & Conditions

Information provided below relates to the supply of service to you (the Customer) by QLD Travel Pty Ltd (the Company) and affiliated companies. Affiliated companies reserve the right to revise these Terms at their sole discretion.

General information

All sales are final: tickets cannot be exchanged or money refunded unless expressly authorised by Management.

All ticket prices are quoted in Australian dollars.

Prepaid Vouchers

Customers purchasing tickets online are required to print the Voucher and present it to an Explorer staff member at the preferred boarding point. In order to verify genuine vouchers the e-mail information needs to clearly state the Reference number, contact details, fare category and quantity of tickets purchased. We reserve the right to refuse vouchers that do not show this information

Online tickets are booked on the understanding that the ticket confirmation is a pre-paid vouchers which must be redeemed for a valid ticket to travel on arrival in any of the tour locations. All vouchers must be pre-printed before arrival.

Tickets to Travel

The Customer should keep their ticket safe as replacements will not be issued. The Customer must show or purchase their ticket as they board.

The Customer must keep their ticket in their possession. 

Customers found travelling without a valid ticket will be charged the full ticket price for a replacement ticket.

Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied or counterfeit will be seized and cancelled without compensation.

The ticket to travel must be made available for inspection by the driver,or any official of the company on demand.

Family tickets are not issued as individual tickets therefore groups must stay together at all times with the purchase of a Family Ticket.

Retaining your ticket will entitle you to 10% off your next Explorer Sightseeing tour. The 10% discount must be used within 12 months and only applies to full-fare Adult and Children’s 24 hr tickets.

Ticket Validity

The ticket to travel is valid for use on specified tours and is valid for 1 year from the date of purchase. 48 hr tickets must be used on consecutive days.

When the ticket expires the Customer must either leave the tour at the next available opportunity or purchase another ticket. Extensions will not be given.

Tickets do not guarantee travel on a specific service or at a specific time.

Ticket Agents

Where a ticket is purchased from one of the Company’s Ticket Agents, any query, regarding the ticket purchase or refund request, must be referred to the Ticket Agent who sold the ticket.


A child is defined as in the ticket class at time of purchase. Child tickets are available for children between the ages of 5-16 years. Children under 5 yrs may travel for free. All children must be accompanied by responsible adult.

Tour Route and Service

The Explorer and affiliated services will make every effort to maintain a regular and frequent service, but does not guarantee to do so. The Explorer shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.

The Company reserves the right to deviate from the route of a service in the event of marches, parades, or where reasonably prudent to do so in circumstances beyond the Company’s control.

Customer Conduct

For safety reasons, all passengers are required to remain seated while the bus is in motion.

At the Company’s discretion we may refuse entry or require any person to alight from a tour if we deem his/her conduct offensive, a nuisance to other passengers or behaving in a manner that may risk his/her safety or the safety of other passengers, and we shall have no further liability.

The consumption of alcohol is prohibited on the bus at all times.


Suitcases (including carry-on luggage) are not allowed on the bus due to space constraints and passenger safety.
Third party luggage storage facilities are available close to major stops.


All complaints should be made in writing and contain relevant information including time, date and specific details. Please direct letters to the applicable tour office. Any complaints must be accompanied by your Explorer tour ticket number.

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